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Im trying to build this airplane, but I have literally never even tightened a bolt in my life.
Illustrations: Robrucha
The sun was just peeking through the windows of tech support when Jim set down his morning coffee to answer the cell phone.
“Hi, Jim? Would you be able to walk me through dressing a deer?”
Caught by surprise and used to always doing his best to help the customer, Jim stammered the first thing that came to mind: “Uh…I suppose so.”
BANG!
This was not starting out to be a normal day.
While most kit aircraft tech support calls don’t start out this way, the reality is that many times, the manufacturer’s experts are often called upon to step outside their usual area of expertise—sometimes way outside.
As builders of Experimental aircraft, we are used to bumping into roadblocks in the construction process: the part in our hands just doesn’t look anything like the one in the picture, and there’s no way that angle A-3 is going to fit into tube B-6 without a liberal application of C-4. At times like these, despite enough head-scratching for a case of Head Shoulders, the solution is just not in the
Article source: http://www.avweb.com/news/features/Hello-Tech-Support-226817-1.html


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